The company that we previously used for our mobile phone service and were (relatively) happy with recently made a changed their final month of service policy. The last bill used to be pro-rated. Now it’s not. They just keep your money. I know it’s all about short term profits. But I don’t understand why they think irritating the very customers they hope to win back one day in the future is a good idea. I’ll be mad about not getting a refund or adjustment from them for a long, long time.