An internet seller with whom I’ve purchased from many times recently updated the software that manages their online store. My latest order was somehow stuck on hold for unknown reasons. I called them about it several times; but they were never able to ship it. I was patient for a while; but finally gave up and cancelled it. I would have understood the delay if they have better communicated the issues. But, it’s frustrating to be not have something that I’ve purchased and paid for and be waiting for days on an explanation and ETA. Now I’m waiting on a refund which isn’t as much of an annoyance since I’ve definitely got way to get my money back.